Sep 18, 2017
In this episode of the GLS Podcast, Horst Schulze, CEO of Capella Hotel Group and former COO of The Ritz-Carlton, shares insights from his long career in customer service. At its very core, the best customer service is delivered when a business genuinely cares about its people. To build a culture that values great...
Sep 4, 2017
At the 2017 Global Leadership Summit, Bill Hybels described the unprecedented level of divisiveness that exists in society right now and challenged leaders to raise the level of civility and respect in their organizations. In this episode of the GLS Podcast, Jeff Lockyer interviews Andy Stanley on the topic of civility...
Aug 14, 2017
In this episode of the GLS Podcast, Patrick compares “smart” vs. “healthy” organizations, making the case that organizational health is the greatest competitive advantage in business. He then unpacks the four disciplines necessary to building organizational health.
Jul 31, 2017
A popular segment of The Global Leadership Summit, Grander Vision features inspirational stories of ordinary leaders who live out their faith in extraordinary ways. In this episode of the GLS Podcast, Jeff Lockyer interviews Bill Hybels on the topic of calling and vocation by reflecting on two of these...
Jul 17, 2017
Sheila Heen’s excellent talk unpacks the challenges and opportunities we face when we receive feedback. She identifies three different kinds of feedback: appreciation, coaching and evaluation, and describes how clarity in understanding the kind of feedback we receive helps us understand it more easily.