Nov 20, 2017
Leadership expert Liz Wiseman describes research around the management style of three types of leaders: The "Multiplier” who amplifies the intelligence of the leaders around them, the “Diminisher” who exhausts and frustrates the people with whom they interact and the “Accidental Diminisher” who unintentionally...
Sep 18, 2017
In this episode of the GLS Podcast, Horst Schulze, CEO of Capella Hotel Group and former COO of The Ritz-Carlton, shares insights from his long career in customer service. At its very core, the best customer service is delivered when a business genuinely cares about its people. To build a culture that values great...
Aug 14, 2017
In this episode of the GLS Podcast, Patrick compares “smart” vs. “healthy” organizations, making the case that organizational health is the greatest competitive advantage in business. He then unpacks the four disciplines necessary to building organizational health.
Jul 17, 2017
Sheila Heen’s excellent talk unpacks the challenges and opportunities we face when we receive feedback. She identifies three different kinds of feedback: appreciation, coaching and evaluation, and describes how clarity in understanding the kind of feedback we receive helps us understand it more easily.
Jun 19, 2017
In this practical leadership message, Craig Groeschel describes strategies for how both older and younger leaders can interact in more productive ways in the workplace. He encourages older leaders to invest in the younger generation. At the same time, he urges younger leaders to intentionally honor those who have gone...